Accessibility statement for myJourney

This accessibility statement applies to all pages under the myJourney.hull.ac.uk domain, both those behind our single sign-on service, and those publicly accessible.

This website is run by Student Services at the University of Hull. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate all of the website using just a keyboard
  • Navigate all of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, Windows 10 Narrator, and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some of our third-party hosted interactive content cannot be navigated without the use of a mouse
  • Some of our third-party hosted forms are difficult to navigate without a mouse, and may also present issues for screen-readers
  • There are some underlying issues software this site is hosted on relating to a lack of some key accessibility features.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, or wish to make a complaint:

  • Internal users (staff and students) can use the internal accessibility form.
  • External parties (applicants and other external individuals) can use the external accessibility form.
  • Call us on 01482462222
  • Visit us in person via the Central Hub, 1st floor of Student Central, University of Hull, Cottingham Road, HU6 7RX between 9am and 5pm Monday to Friday. Please note, due to current social distancing requirements, this in person service is not currently available.

We’ll consider your request and get back to you in 10 working days.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the above contact details.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Student Services at the University of Hull is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Non-compliance with the accessibility regulations

Third-party tools

YouTube

We embed YouTube videos on the site. We know there are accessibility issues with this.

The video controls do not have enough contrast. This fails WCAG 2.1 success criterion 1.4.11 (non-text contrast).

Some video controls have a tooltip which does not stay open when moving the cursor to them. This fails WCAG 2.1 success criterion 1.4.13 (content on hover or focus).

We don't have accessible alternatives and, as we don't control the platform, are unable to make the changes required to improve them.

Let us know if you would like an accessible version of any video we put live using the above contact details, and we will send them through to you.

 

H5P

We create some content in an application called H5P. The timelines provided by H5P have some accessibility issues.

They cannot be navigated without the use of a swipe gesture on mobile as there is no alternative button. This fails WCAG 2.1 success criterion 2.5.1 (Pointer Gestures).

We don't have accessible alternatives and, as we don't control the platform, are unable to make the changes required to improve them.

Let us know if you would like an accessible version of any timeline we put live using the above contact details, and we will send them through to you.

 

Content

Navigation
  • There is no functionality to provide a skip navigation link. This fails WCAG 2.1 success criterion 2.4.1 (Bypass Blocks).

    We are working with the supplier to fix this.
     
  • There is currently no site-map or search for pages behind our Single Sign-On. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).

    We are investigating ways we can incorporate this.
     
  • Some elements on the site do not show which element currently has keyboard focus. This fails WCAG 2.4.7 (Focus Visible).

    We are working with the supplier to improve this.

 

Disproportionate burden

  • We know that our third-party hosted forms that we embed into pages are not always accessible. This is due to missing labels, a lack of autocomplete attributes, and the inability to resize content. Forms also struggle with Input Assistance, Error Identification, a lack of Labels and Instructions, and Error Suggestions.

    As we are looking to migrate our forms to a new platform within the next year, we believe that fixing the content now would be a disproportionate burden within the meaning of the accessibility regulations.
     
  • Currently, pages display with a default title for that area of the site, for instance all courses have the page title “Courses :: myJourney”. This is not descriptive & informative, and as it’s a default title, does not allow the differentiation of pages. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).

    Our vendor have estimated that to fix this significant financial expenditure would be required, and therefore we believe that fixing the content now would be a disproportionate burden within the meaning of the accessibility regulations.
     

Content that’s not within the scope of the accessibility regulations

Some older videos do not have captions, however pre-recorded content published before the 23rd of September 2020 is not within the scope of the regulations.

 

What we’re doing to improve accessibility

All new content created on the platform undergoes an extensive review and peer review before publication to ensure it meets accessibility standards.

We are also reviewing the use of third-party tools that don’t meet accessibility standards with the view to moving towards providers that can offer enhanced accessibility.

We are in open dialogue with the supplier to improve the accessibility issues relating to the core product.

We are working towards full level AA compliance.

Preparation of this accessibility statement

This statement was prepared on the 22nd of September 2020. It was last reviewed on the 9th of October 2020.

This website was last tested on the 22nd of September 2020. The test was carried out internally by the Student Engagement and Communications Team within Student Services at the University of Hull.

To test the site we selected a random sample of pages from each of our most used courses, and made sure to review pages with third-party tools separately.

Content modified from the GOV.UK accessbility statement - used through the Open Government Licence v3.0.

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