We recognise that this is a challenging time for everyone and that this may be especially the case for those of you who require support with your Mental Health. The Mental Health Support team are here to help you with:

  • Support and advice relating to mental health issues and significant life events
  • Support and advice relating to significant levels of stress and anxiety
  • Support those on the autistic spectrum and can work with you to understand any adjustments you may benefit from
  • Questions relating to DSA and reasonable adjustments, for both current students and applicants
  • Substance misuse
  • Bereavement
  • Domestic Abuse
  • Sexual Assault

If you're struggling or are worried about someone else, you can submit a Report A Concern Form form.All other urgent support can be found further down this page.

Our main advice is to remember that all Student Support services, including the Mental Health Support Team, remain open (although staff are working remotely).  Please do get in touch with us or book a telephone appointment or video call. 

As this is an evolving situation we will keep you notified of any changes to our services on this webpage and via social media. 

Please follow us on Instagram and Twitter @hulluniservices  for regular updates. 

Thank you for your understanding during this unique situation - we are doing our best to continue to deliver our services and we ask for your patience during this time

You can find out more about the University changes on the University of Hull website. Please do continue to follow the latest expert advice from the National Health Service and Public Health England.

How To Contact Us

The services below are available from Monday-Friday 9am-5pm.


Call 01482 462222 and one of our advisors will be ready to assist you.

Enquiry & Live Chat

Visit the myHull Portal to raise an enquiry or speak directly to one of our advisors through Live Chat.

How to access Live Chat

How to Raise an Enquiry


You can arrange appointments by contacting us through one of the above methods. All appointments will be conducted over the telephone or via a video call.

You will be provided with an appointment slot, however please be available 30 minutes either side of this time. Please ensure that you are somewhere quiet and confidential to take the call and please do not use hands free. The call may come from a withheld number.

If the call is not answered, you will lose your appointment slot and be asked to rearrange, so please ensure your phone is switched on and near you. 

Other Student Support Services

Click here to find out more about the other support services during COVID-19.

Urgent/24 Hour Support

If you require urgent support around any of the issues below, please utilise your local emergency and NHS contacts. We are asking you to do this, as our priority is to make sure that you are safe and receive the most appropriate support quickly.

If you feel actively suicidal or unable to maintain your safety, please contact emergency services or attend A&E

  • If you live in Hull or the East Riding and have an urgent mental health need, please contact NHS – Mental Health Response Team 01482 301701. For those not currently residing in the Hull/East Riding area, your GP can help direct you to your local equivalent  service. 
  • Regardless of your current location, you can contact SHOUT, by texting SHOUT to 85258. SHOUT is the UK’s first 24/7 text service, free on all major networks, for anyone in crisis anytime, anywhere. It’s a place to go if you are struggling to cope and you need immediate help.
  • For any urgent support with regards to sexual violence, please contact the police (999 in an emergency or 101, if there is no immediate danger) and Blue Door can also help 
  • For urgent support with regards to domestic abuse, please contact the police and Women’s Aid
  • If you have been a victim of crime please contact the police


Togetherall is a specialist service where you can access trained counsellors and support from a 24/7 online community. More information about Togetherall can be found here.

General Advice

Public health experts have asked us to take action to prevent and limit the transmission of COVID-19. This is anxiety provoking for all of us and may create unique challenges for those of us diagnosed with a mental health condition, especially Obsessive Compulsive Disorder [OCD], anxiety and related disorders. We are all trying to learn to balance what’s best for population health with what is best for our individual mental health.

The World Health Organisation and the BBC have produced some helpful guidance about the practical steps we can all take to protect our mental health including limiting our access to the news, carefully selecting what we read, planning breaks from social media, making sure we mute things which are triggering, staying connected with people, and avoiding burnout.


Fearing being ‘out of control’ and ‘being unable to tolerate uncertainty’ are common characteristics of many anxiety disorders and therefore it stands to reason why so many individuals with pre-existing anxiety may now be seemingly experiencing an exacerbation of their symptoms as a result of COVID-19.

Anxiety UK have published a blog about COVID-19 and are running a series of support webinars. These are aimed at the general public, as well as people with anxiety disorders.

Anxiety UK provide information online and access to one to one and peer support using email, live chat and telephone support.

Obsessive Compulsive Disorder (OCD)

The current public health advice could make self-management strategies for people with Obsessive Compulsive Disorder [OCD] harder to maintain and symptoms may increase. OCD Action is a national charity in the UK for people affected by Obsessive Compulsive Disorder who are recommended as a trusted source of advice and support. They provide information online and access to one to one and peer support using email, live chat and telephone support.

The International OCD Foundation (based in America) has published resources for the OCD and related disorders community to use during the COVID-19 outbreak

Assistive Technology

The learning Support Team understand that you will working on your PC even more at the moment and we have a wide array of software available to you. Please click here for more details.

External Partners

Name of Organisation Details of the service they offer Contact Details
Blue Door

Blue Door offer support, advice and guidance to anyone in Hull, Scunthorpe and Grimsby who has experienced sexual violence

Tel. 0800 1974787
MESMAC MESMAC offer support and advice to anyone who needs Sexual Health information
Let’s Talk Let’s Talk offer counselling services to people who have registered with a GP in Hull
Hull Women’s Aid Hull Women’s Aid offer support, advice and guidance to women experiencing domestic abuse. Women’s Aid have a number of services throughout the UK, to find a service local to you.
ReNew ReNew offer support, advice and guidance to anyone in Hull who has an issue with substance misuse
Ellesmere Centre Ellesmere Centre offer counselling and psychotherapy in Hull
Narcotics Anonymous Narcotics Anonymous offer advice and support to anyone about the nature of drug addiction
Hull Domestic Abuse Partnership (DAP) DAP offer support, advice and guidance to anyone in Hull experiencing domestic abuse

Mental Health Helplines and Support Groups

Whether you're concerned about yourself or a loved one, these helplines and support groups can offer expert advice. A number of these support groups are also offering specific mental health advice in relation to the coronavirus.

  • Student Minds
    We believe that it helps to talk. But we also know that it can be hard to get started. Whether you are looking for support for your own mental health at university, support for a friend or loved one, or for services that might be available to you as a student, help is available.
  • Samaritans
    Confidential support for people experiencing feelings of distress or despair.
    Phone: 116 123 (free 24-hour helpline)
  • Mind
    Promotes the views and needs of people with mental health problems.
    Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
    Information about the new 24 hours per day support from MIND can be found here
  • The Mix
    The Mix is the UK’s leading support service for young people. We are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or our free, confidential helpline.
  • SANE
    Emotional support, information and guidance for people affected by mental illness, their families and carers. 
    SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
  • CALM
    CALM is the Campaign Against Living Miserably, for men aged 15 to 35.
    Phone: 0800 58 58 58 (daily, 5pm to midnight)
  • Moodjuice
    A website designed with a variety of resources to help you think about emotional problems and work towards solving them. Emotional problems are often the mind and body’s way of saying that something needs to be changed in our life.
  • Anxiety UK
    Charity providing support if you have been diagnosed with an anxiety condition.
    Phone: 03444 775 774 (Monday to Friday, 9.30am to 5.30pm)
  • Papyrus
    Young suicide prevention society.
    Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)
  • Bipolar UK
    A charity helping people living with manic depression or bipolar disorder.
  • Men's Health Forum
    24/7 stress support for men by text, chat and email.
  • Mental Health Foundation
    Provides information and support for anyone with mental health problems or learning disabilities.
  • No Panic
    Voluntary charity offering support for sufferers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.
    Phone: 0844 967 4848 (daily, 10am to 10pm). Calls cost 5p per minute plus your phone provider's Access Charge
  • OCD Action
    Support for people with OCD. Includes information on treatment and online resources.
    Phone: 0845 390 6232 (Monday to Friday, 9.30am to 5pm). Calls cost 5p per minute plus your phone provider's Access Charge
  • OCD UK
    A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.
    Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)
  • Rethink Mental Illness
    Support and advice for people living with mental illness.
    Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
  • YoungMinds
    Information on child and adolescent mental health. Services for parents and professionals.
    Phone: Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Other Related Support

Support Description Resources
Substance misuse

Frank provides a wide range of honest information about drugs and alcohol including advice and support if you are worried about yourself or someone else. They also have a free 24/7 advice line 0300 123 6600

Domestic abuse

If you or someone you know is a victim of domestic abuse, there are a range of support options available for people regardless of gender or sexuality.

If you are in immediate danger please call 999 and if you are unable to speak press 55 which will alert the police that you are in danger.


bereavement is difficult to deal with at any time but there are particular challenges associated with losing a loved one during the Corona Virus outbreak.

Cruse offer advice and support around bereavement and have provided resources and information specific to Covid-19

Honour-based abuse and forced Marriage

If you are worried that you or someone you know may be at risk of honour based abuse or forced marriage, Karma Nirvana provide a range of really helpful information and also run a support line.

If you are in immediate danger please contact the police on 999


Listed below are some resources available which you may find helpful.

myHull portal
Report A Concern

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