We’re here to help


During the pandemic the University is delivering a blended teaching timetable and the same applies to your support services.

Student Services remain committed to providing you with the help and advice you need to succeed in your studies. 

We are available from Monday-Friday 9am-5pm by telephone, raising an enquiry or live chat.

Each of the Student Services teams will continue to support you during COVID-19 and at the bottom of this page you will find links to material, resources and information about the respective teams.

If you're struggling or are worried about someone else, you can confidentially request support online here

As this is an evolving situation any changes to our services will be notified on this webpage, via social media and in the regular University student bulletins.

Please follow us on Instagram and Twitter @hulluniservices for regular updates. 



Thank you for your understanding during this unique situation - we are doing our best to continue to deliver our services and we ask for your patience during this time.

As always, we would appreciate your feedback as well as any ideas for how we could support students better during this period. If you would like to give feedback on our efforts, you can fill in our Feedback Form here.

You can find out more about the University changes on the University of Hull website. Please do continue to follow the latest expert advice from the National Health Service and Public Health England. 



How To Contact Us

The services below are available from Monday-Friday 9am-5pm.


Call 01482 462222 and one of our advisors will be ready to assist you.

Enquiry & Live Chat

Visit myHull Portal to raise an enquiry or speak directly to one of our advisors through Live Chat.

How to access Live Chat

How to Raise An Enquiry

There is currently no drop-in service at the Central Hub (1st floor, Student Central).  If an appointment must take place face-to-face, we will arrange this. 


Please select here for information about urgent and 24 hour support



You can arrange appointments with any of our student services teams by contacting us through one of the above methods. All appointments will take place over the telephone or via a video call*

You will be provided with an appointment slot, however please be available 30 minutes either side of this time. Please ensure that you are somewhere quiet and confidential to take the call and please do not use hands free. The call may come from a withheld number.

If the call is not answered, you will lose your appointment slot and be asked to rearrange, so please ensure your phone is switched on and near you.  

 *face to face appointments will be arranged in some exceptional circumstances. If you feel you need to see someone in person please speak to one of our advisers.


Support Services

You will find links below for up to the date information about the support and resources available during COVID-19.

You may be required to self-isolate at some point while in University accommodation. It won’t be the best two weeks, but we’re here to help you get through it. Select this link for information on when to self-isolate and the support available to you in University accommodation.


We appreciate that this is a stressful and worrying time. If you find that you are struggling, the most important thing is to ask for help. The Mental Health Support Team will remain available. Select this link for information about Mental Health Support during COVID-19.


To support your wellbeing Survive & Thrive has been designed specifically for our students.  The aim of this learning program is to help you develop a whole range of skills, knowledge and techniques to enhance your mental and emotional wellbeing, your learning, your enjoyment of university life, and your future employability. Select this link to access the Survive and Thrive module.


The Disability Inclusion Team have compiled some Covid-specific information relating to various disabilities. Select this link for Covid advice on various health conditions.


Our Financial Support Team has opened an Exceptional Circumstances Assistance Grant to help students who have lost income due to Covid-19. Select this link for more information on our Covid-19 Financial Support.


International travel has been significantly affected by the Covid-19 pandemic so we have compiled some useful information. The Immigration and Visa Compliance Team are available to help you with any study-related immigration and Tier 4 sponsorship queries. Select this link for information about Immigration and Tier 4 visas during Lockdown.


We know many of you were used to using the Assistive Technology software on the open access PCs on campus. To help you we have identified some open-source options so you can continue to use technology to enhance your learning. Select this link for Assistive Technology resources.

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