Introduction

 

As you are aware the University is currently delivering teaching remotely and the same applies to your student support services.

We understand how important these services are to you and Student Services remain committed to providing you with the support you need to succeed in your studies.

The services available to students will now be available via phone, raising an enquiry, live chat and video call.

We will no longer be available face to face and we are not running any services from the Central Hub (1st Floor, Student Central) at this time.

Each of the Student Services teams will continue to support you during COVID-19 and at the bottom of this page you will find links to material, resources and information about the respective teams.

If you're struggling or are worried about someone else, you can request support online here

As this is an evolving situation we will keep you notified of any changes to our services on this webpage and via social media.

Please follow us on Instagram and Twitter @hulluniservices for regular updates. 

https://twitter.com/HullUniServices

https://instagram.com/hulluniservices

Thank you for your understanding during this unique situation - we are doing our best to continue to deliver our services and we ask for your patience during this time​. 

You can find out more about the University changes on the University of Hull website. Please do continue to follow the latest expert advice from the National Health Service and Public Health England. 

 

How To Contact Us

 

The services below are available from Monday-Friday 9am-5pm.

Telephone

Call 01482 462222 and one of our advisors will be ready to assist you.

Enquiry & Live Chat

Visit myHull Portal to raise an enquiry or speak directly to one of our advisors through Live Chat.

How to access Live Chat
How to Raise An Enquiry

 

Please select here for information about urgent and 24 hour support

 

Appointments

 

You can arrange appointments by contacting us through one of the above methods. All appointments will be conducted over the telephone or via a video call.

You will be provided with an appointment slot, however please be available 30 minutes either side of this time. Please ensure that you are somewhere quiet and confidential to take the call and please do not use hands free. The call may come from a withheld number.

If the call is not answered, you will lose your appointment slot and be asked to rearrange, so please ensure your phone is switched on and near you.  

 

Support Services

 

You will find links below for each our teams. These will provide you with access to up to the date information about the support and resources available during COVID-19.

Mental Health Support are here to help with any mental health concerns and wellbeing related matters, which may be having a significant impact upon you.

Please select this link for detailed information about the Mental Health Support during COVID-19.

The Student Life team will be offering support and advice relating to academic issues, including assessment and engagement. They can also help with any worries & concerns re university accommodation (for external private landlords, please see the Advice Centre, or your landlord) and can support you, if you’re feeling worried about the current situation and the impact of transitioning to studying remotely .

Please select this link for detailed information about the Student Life Support during COVID-19.

Learning Support helps students with specific learning differences, such as dyslexia and dyspraxia. 

Please select this link for detailed information about the Learning Support during COVID-19.

Disability Inclusion support students with a disability and physical health concerns, both temporary and permanent

Please select this link for detailed information about the Disability and Inclusion support during COVID-19.

Our Financial Support team provide guidance to students who may find themselves in financial hardship. If you are unsure if you are receiving the correct entitlement of student funding, or are experiencing problems or delays with your application, please get in touch to see if we can help in any way.

Please select this link for detailed information about the Exceptional Circumstances Grant and the other financial support during COVID-19.

Our Immigration and Visa Compliance team support study-related immigration and Tier 4 sponsorship queries.

Careers and Employability support students to decide what to do next after University and help you to develop and fulfil your career potential. 

Please select this link for detailed information about the Careers and Employability support during COVID-19.

We have specialist staff available to support you with using our Assistive Technology equipment.

Please select this link for detailed Information about the Assistive Technology support during COVID-19 (This link will take you to the learning support page - please scroll to the bottom of this page for the information you require)

If you would like to contact anyone from Hull Sport please call 01482 466234 or email sport@hull.ac.uk

 

 

 

 

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